Ordering

Ordering online (with a credit card)

To order titles online, you will need a valid credit card. We accept Visa, Mastercard and American Express. Please contact Customer Services if you have a problem placing your order or you would like to change or cancel it.

If you live in the European Union and are not registered for VAT we are required to charge VAT at the rate applicable in your country of residence.

If you are registered for VAT please contact Customer Services before placing your order to ensure that your VAT number has been supplied as part of your registration details.

  

Other ways to order

If you do not wish to order online, there are several other ways to place an order.

• By phone
  Private Individuals: +44 (0)1223 326050
  Schools: +44 (0)1223 325588
  UK, Ireland & West Europe Trade Customers: +44 (0)1223 325566
  International Trade Customers: +44 (0)1223 325577
  Journals Customers: +44 (0)1223 326070
  
  
• By Fax
  Private Individuals: +44 (0)1223 326111
  Schools: +44 (0)1223 325152
  UK, Ireland & West Europe Trade Customers: +44 (0)1223 325959
  International Trade Customers: +44 (0)1223 325151
  Journals Customers: +44 (0)1223 325150
  
  
• By Email
  Private Individuals: directcustserve@cambridge.org
  Schools: educustserve@cambridge.org
  UK, Ireland & West Europe Trade Customers: westeurope@cambridge.org
  International Trade Customers: intcustserve@cambridge.org
  Journals Customers:
  General: journals@cambridge.org
  Online products: onlinepublications@cambridge.org
  Technical queries (online access): cjosupport@cambridge.org
  Agents: agents@cambridge.org
  

  

Find my local bookseller

To locate a stockist of Cambridge University Press titles near you, please first select your country:

  

Ordering for schools

• If you need to order titles for a school, please contact Customer Services
• To arrange a visit from an Education Representative, visit the Education Contacts page
• To download or request a catalogue, see the Education Publicity section

  

Booktrade ordering

If you are a bookseller wanting to place orders via the website, please go to the Booktrade website.

  

Do you deliver worldwide?

Yes. However, visitors from North America placing orders due for domestic delivery should use the North American website to take advantage of the faster delivery times.

  

Delivery times & charges

Shipping is handled by Royal Mail or DPD. They both aim to deliver within 7 days following the date of despatch.

Delivery charge per order: £3.50

Shipping is handled by Royal Mail International. They aim to deliver within the following timescales following the date of despatch:

Surface mail charge per order: £ 3.50
Air mail charge per order: £3.50 per order + £3.50 per item

  

What if I need to return my order?

If for any reason you are unhappy with your purchase, simply return it to us (with the accompanying invoice) in good condition within 30 days and we will issue a full refund.

  

I made a mistake in my online order!

To amend or cancel a completed online order, please contact Customer Services via one of the methods below:

Email directcustserve@cambridge.org
Phone +44 (0)1223 326050
Fax +44 (0)1223 326111

  

There was an error while I was completing my online order

If you experienced problems while placing an order, contact Customer Services via one of the methods below:

Email directcustserve@cambridge.org
Phone +44 (0)1223 326050
Fax +44 (0)1223 326111

Returns policy

When you return a Product to us:

• (a) if you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
• (b) if for any other reason (for instance, because you have notified us that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.